Contact center, built on the stack that fits.
We design, build, and operate the whole contact-center path — IVR menus, ACD queues, skills-based routing, agent dashboards, recording, and reporting. When open source is the right fit we run it on Asterisk queues ourselves; when a partner CCaaS platform fits better, we quote and integrate it.
Either way you get one team that reads the dialplan and the queue config — not a reseller forwarding your ticket. We’re able to quote and integrate with the platforms we’re partnered with, and we’ll tell you plainly when self-hosting the queue beats a per-seat subscription.
Open-source route — Asterisk queues, dialplan-driven IVR, and ACD, self-hosted or managed by us. You own the platform; we own the config.
Partner route — a CCaaS platform we’re partnered with, quoted and integrated into your numbers, your PBX, and your reporting. One accountable team either way.
The pieces of a working contact center.
Inbound & outbound queues
Call queues with position, hold treatment, and outbound campaigns — sized to your team, not a per-seat licence you don't need.
Automatic call distribution
ACD that distributes calls across available agents — ring strategies, wrap-up time, and priority handling.
IVR & auto-attendant
Self-service menus and prompts that greet, qualify, and route callers before they ever reach a queue.
Skills-based routing
Match each caller to the right agent by skill, language, or line of business — so the first answer is the right one.
Agent dashboards
A live agent view — queue state, caller context, and status controls — so agents work the queue, not the phone.
Call recording
Recording for quality and dispute resolution, with storage and retention we configure to your policy — you tell us the rules.
Reporting & wallboards
Queue metrics and live wallboards — service level, abandon rate, and agent activity — surfaced where supervisors can act on them.
Callbacks & overflow
Hold-your-place callbacks and overflow routing so a full queue rolls to voicemail or a callback instead of a busy tone.
Signs your call handling has outgrown a hunt group.
If any of these sound familiar, a real contact center — with routing, reporting, and callbacks — is the fix. We’ll scope it against what you already run before we quote anything.